• Provide professional and high–quality services to clients by answering efficiently and quickly to their questions by phone, electronic or standard mail and fax.

• Have a good knowledge of the product range
• Enter the questions/issues in Winc@ll database using a clear expression
• Ensure a high quality of service on the phone
• Answers calls made by clients under specific contracts
• Do your real best to solve client issues
• Perform possible tests on our softwares in order to analyze some bugs and transfer the results to the Expertise team
• Answer international client calls
• Optimize call answers in order to minimize waiting files
• Ensure high quality of service and client satisfaction.

ACTIVITES & RESPONSABILITES COMPLEMENTAIRES/
ADDITIONAL DUTIES & RESPONSIBILITIES

• Team leader

• Expertise team
• R&D teams
• Project managers and consultants

• Customers and partners

• Number of clients on hold / Time frame
• Clear expression in winc@ll
• Number of solved questions and issues
• Customer satisfaction

• BA or BS in Cash management or Finance
• Young graduate or first experience

LANGUES INDISPENSABLES/
NECESSARY LANGUAGE SKILLS

• Fluent French and Dutch
• English

CONNAISSANCES ET COMPETENCES INDISPENSABLES/
SPECIALIZED KNOWLEDGE AND NECESSARY SKILLS

• Good knowledge in Finance management and IT
• Good knowledge in Windows NT, Windows 2000, XP and Windows 2003
• Good knowledge in MS Office tools
• Ability to solve issues
• Excellent communication skills
• Team spirit
• Client oriented

CONNAISSANCES & COMPETENCES SOUHAITABLES/
ADDITIONAL KNOWLEDGE & SKILLS

• If possible, knowledge in Company networks, Internet, database, SQL queries